Order processing takes 1 business day before shipment. Once your order is dispatched, the estimated delivery time is 2-4 Business days (varies by country).

Due to our partnership with a private shipping company, we are unable to provide order tracking at this time. This arrangement allows us to deliver your products more quickly. However, if you have any questions regarding the status of your order, please feel free to reach out to us via email, and we will be happy to assist you.

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If your order is delayed or lost during shipping, please contact us immediately. We will work with our shipping partner to investigate the issue and ensure a resolution. Your satisfaction is our priority, and we're here to assist you every step of the way.

You may request a refund or return within 30 days from the date of arrival.

Please note that refunds and returns are not accepted after 30 days of your items arrival. Ensure that your request is made within this timeframe to receive a refund/return.

To request a refund or exchange, please contact our customer service team within 30 days of receiving your order.

Provide your order number and details about the item you'd like to return or exchange, and we will guide you through the process to ensure a smooth resolution.

Refunds are typically processed within 5-7 business days after we validate your reason of request. Once your refund is processed, you will receive a confirmation email, and the amount will be credited to your original payment method.

*Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

All products can be returned or exchanged, including opened items, as long as they are faulty or defective. Please ensure the product is in its original condition for returns. For more details, refer to our return policy or contact our customer service team for assistance.

If you have any issues or questions, our customer support team is here to help. You can reach us by email at connect.everlasting@gmail.com or through our contact form on the website. We aim to respond to all inquiries promptly and assist you in resolving any concerns."

As a frequent customer who makes a purchase at least once a month, you'll automatically receive exclusive discount and referral codes directly to your email. This is our way of saying thank you for your continued support!

To stay updated on new products, sales, and promotions, we recommend subscribing to our newsletter. You can sign up on our website to receive regular updates directly to your inbox. Additionally, follow us on our social media channels for the latest news and exclusive offers.

Yes, we’d love to hear your feedback! After your purchase, you’ll receive an email with a link to leave a review. Alternatively, you can visit our website and submit your feedback directly on the product page. Your insights help us improve and assist other customers in making informed decisions.

Our warranty covers damage due to manufacturing defects, ensuring your product is free from faults under normal use. However, it does not cover damage resulting from misuse, accidents, or unauthorized repairs. For more information or to submit a claim, please refer to our warranty policy or contact our customer support team.

To file a warranty claim for a defective or damaged product, please contact our customer support team at connect.everlasting@gmail.com or the Contact Page with your order number and a description of the issue. If applicable, please include photos of the damage or defect. Our team will review your claim and guide you through the next steps to resolve the issue.

Our standard warranty period is 365 days from the date of purchase. Unfortunately, the warranty cannot be extended.

To process your warranty claim, please provide your order number and a copy of your proof of purchase, such as your order confirmation email or receipt. Additionally, if applicable, please include photos of the product showing the defect or damage. This will help us efficiently review and address your claim.